Refund & Return Policy

At Ocean Kaka Melamine, we are dedicated to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a straightforward refund and return policy to address your concerns.

Returns

If you wish to return an item, please follow these steps:

1. Initiate a Return: Contact our customer service team within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Receive Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to send the item(s) back to us.

3. Return the Item: Ship the item(s) back to us in their original condition and packaging. Please ensure that the return authorization is included in the package.

Refunds

Once we receive your returned item(s) and verify their condition, we will process your refund. Please note the following:

• Condition of Items: Returned items must be unused, undamaged, and in their original packaging.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.

Shipping Costs

• Customer Responsibility: You are responsible for the shipping costs of returning the item(s), unless the return is due to a defect or an error on our part.
• Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the cost of return shipping. Please contact our customer service team immediately to arrange for the return and replacement.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you with the exchange process, subject to product availability. You may be responsible for any price difference and additional shipping costs.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Custom or personalized products
• Items marked as final sale
• Gift cards

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team.